Service Introduction

Our professional team of consultants aims to thoroughly understand the needs and requirements of our customers, putting forward the most effective solution for their business and infrastructure enhancements.
Identification of business and system requirements, optimizing the use of resources and budget Design of applications features based on requirements assessments and needs analysis, maximizing customers’ Return on Investment (ROI)

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The key to success of system implementation is getting the right people in the project as well as buy-in of new operations from every level of people in the organization. At Centrolink, we have different teams of expertise to help you throughout the project. Our consultants are not only equipped with extensive capabilities in Sage & IT solutions, but also industry knowledge as well as project management skills.

Partnering with our other teams of IT architects and engineers, we go hand in hand with you to provide the following consultation services to support the system implementation process:

Provide business process re-engineering advice

Design key milestones of the project

Advise on the right Sage solutions

System demonstration to your requirements

"Through best practices and proven methodologies, we assist our clients supervise and monitor every phase of a project from environment study, installation, setup to system integration and data conversion, accelerating project delivery and minimizing deployment time.

Implementation of a new system is a great challenge to your business. Time, budget and manpower constraints must be managed to achieve success in the shortest time frame possible.
With effective planning, implementation of Sage 300 ERP (Accpac) system can be less than a month! Implementation of full modules or systems with customisation normally takes about 2-3 months starting from getting requirements, datafile setup, form & report design, user interface design, installation, training to pilot running. For other IT solutions such as Office365 or SharePoint, system planning & implementation normally takes about 2 -3 months from installation, customisation to deployment.

With our system’s extensible and flexible design and architecture, customization time can be largely shortened to suit customer’s needs.

We are a team of specialists consisting of experienced project manager, consultant and engineer to effectively deploy the right solution to our customers.

"We offer various types of training and coaching services to customers, together with a wide range of support service by means of phone, fax, email, remote access and on-site visits.

Fast adoption of new releases and change in business processes is assured through our expertise in knowledge transfer and training.
Quick turnaround of service and change requests to ensure adaptation to dynamic business trends and environment
Our maintenance and support services provide customers with access to expert advice, timely problem resolution and software updates, etc.
We are always willing to develop an understanding of our clients’ goals, challenges, and environment, in order to support client’s objectives while resolving complex issues quickly.

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FWe can assist to provide you support services either via phone service, offsite remote support and onsite support at your facility.

Our ongoing support services include, but are not limited to:

Installation of software, upgrades and service packs

Handling enquiries on system application

Technical problem solving

Database review and repairing

Technical problem solving

Training

With a team of customer service staff, consultants in different areas of specialty, engineers, we commit an advanced pledge to deliver quality and responsive service to our customers."

IT Support

Systems integration

Tailor-made training

Customising Reports

IT Support

Operation Training

Financial Report Training